Frequently Asked Questions

In order to begin booking reservations at Pro X, each individual will need to create an account within Upper Hand (our scheduling/booking software).  The account creation includes our terms and conditions as well as our liability waivers.

Creating your account will establish your account with Pro X and give you access to your member dashboard.

Click here to create your account today!

Yes, we offer many available membership options to meet the preferences of all our members.

Diamond Sports: Our Diamond Sports members receive UNLIMITED cage reservations, UNLIMITED turf time, and many available discounts on other diamond sports products such as classes, programs, camps, etc.

Diamond Plus:  Our Diamond Plus membership combines a Diamond Sports membership and a Sports Performance membership.

Members receive UNLIMITED cage reservations, UNLIMITED turf time, and many available discounts on other diamond sports products such as classes, programs, camps, etc.  Additionally, based on whichever level you join, Diamond Plus members receive the same benefits as our Sports Performance members.

To learn more about our Diamond Plus membership, please Click Here.

If you have any questions regarding our memberships, please email [email protected]

Yes, we offer different family membership options to meet the needs of all our members.  The pricing is specific to each membership and is available upon request.  If you have specific questions about our available memberships, please email [email protected]

Only under certain circumstances will Pro X pause a specific membership.  We offer many short-term memberships for individuals who wish to not make such a long-term commitment.

Please review our short term memberships as well as cancellation policies if you have any additional questions.  If after reviewing our FAQ’s you still have questions, please email [email protected]

In order to upgrade your Diamond Sports Membership to a Diamond Plus Membership, you must first choose your Diamond Plus Membership – review all our options by clicking here, then simply make your selection.  After you upgrade, email [email protected] and we will cancel your Diamond Sports Membership.

Diamond Plus members receive UNLIMITED cage reservations, UNLIMITED turf time, and many available discounts on other diamond sports products such as classes, programs, camps, etc.  Additionally, based on whichever level you join, Diamond Plus members receive the same benefits as our Sports Performance members.

If you have any questions regarding our memberships, please email [email protected]

In order to begin your Sports Performance training with Pro X PACE, you must first register for your PACE Athletic Assessment by clicking here!

Upon completing your initial assessment, the Pro X PACE Sports Performance staff will recommend the appropriate training level based on each athlete’s skill and development level.

To learn more about our Sports Performance programming with Pro X PACE, click here!

To sign up for classes, please visit the Sports Performance classes page, by clicking here, and make your selection.

Depending on your membership type, you may receive discounts on class registrations – some classes may even be included as part of your membership offering UNLIMITED class registrations.

You may also sign up for classes from your membership portal dashboard. Simply login by clicking here.

We offer different levels of Sports Performance Memberships and depending on which level you join, the available classes will change.

As you progress through the levels, the available training classes will change – moving from our most introductory sports performance classes to a more advanced level of training.  To learn more about the available classes by level, as well as the available memberships, please visit the Sports Performance Memberships section on our home page by clicking here!

If you have any direct questions for the Pro X PACE Sports Performance staff, please email [email protected] today!

Yes, we offer guest pricing and member pricing for many of our available services, classes, programs, camps, etc.

Members of Pro X generally receive a 20-25% discount for many of our services and programs

To sign up for cage reservations, please visit our main cage rental page by clicking here. Diamond Sports members receive UNLIMITED cage reservations and member turf time (to the extent it is available) as long as they maintain their active membership status.

We have many available Diamond Sports membership options – click here to view all our available Diamond Sports membership options!

Classes:

Pro X has a policy of cutting off online reservations within a certain timeframe prior to the scheduled start time.  A reservation may be unavailable due to being within that particular cutoff timeframe or a class has been sold out. If you are unable to book a reservation and would like to check on availability, please contact Mark Walther at [email protected]

Cancellation Policy:  Because we are a training facility, no-shows and late cancellations significantly impact our business. Therefore, no refunds will be given for an unattended reservation or for the cancellation of a reservation within twenty-four hours of the start of the class. Outside of the twenty-four hour timeframe, the reservation can be rescheduled for a later date. To cancel or reschedule the reservation, please call 317-733-6000 or email us at [email protected]

If a reservation was tied to a specific membership and there was no charge at the time of registration, there will be no penalty for a cancellation outside of twenty-four hours from the start of the class. If a cancellation occurs within the twenty-four hour timeframe, Pro X reserves the right to charge the customer a fee of $20.

Cage Rentals:

Cancellation Policy:  Because we are a training facility, no-shows and late cancellations significantly impact our business. Therefore, no refunds will be given for an unattended reservation or for the cancellation of a reservation within twenty-four hours of the start of the reservation. Outside of the twenty-four hour timeframe, the reservation can be rescheduled for a later date. To cancel or reschedule the reservation, please call 317-733-6000 or email us at [email protected]

If a reservation was tied to a specific membership and there was no charge at the time of registration, there will be no penalty for a cancellation outside of twenty-four hours from the start of the reservation. If a cancellation occurs within the twenty-four hour timeframe, Pro X reserves the right to charge the customer a fee of $20.

Private Training:

Pro X has a policy of cutting off online reservations within a certain timeframe prior to the scheduled start time.  A reservation may be unavailable due to being within that particular cutoff timeframe or a session has been previously booked. If you are unable to book a reservation and would like to check on availability, please contact Mark Walther at [email protected]

Cancellation Policy:  Because we are a training facility, no-shows and late cancellations significantly impact our business. Therefore, no refunds will be given for the cancellation of a private lesson within forty-eight hours of the designated reservation time. Outside of the forty-eight hour timeframe, the reservation can be rescheduled for a later date. To cancel or reschedule the reservation, please call 317-733-6000 or email us at [email protected]

Memberships:

We have many available membership options with varying commitment levels; and memberships will renew each month on your renewal date until you fulfill your required commitment level.

Upon fulfilling your membership commitment, it is your responsibility to communicate to Pro X if you wish to cancel your membership with Pro X.  If you do not communicate your cancellation intent to Pro X, the membership will continue to renew on your renewal date at the same monthly due amount. It is the responsibility of the member to communicate to Pro X if they no longer wish for their membership to renew after the commitment level has been met. 

Pro X does not accept membership cancellation requests until each member has fulfilled their initial membership commitment.

If you have questions about our many available membership options or wish to upgrade your membership, please email [email protected]

If you have fulfilled your membership commitment level and wish to cancel your membership, please email [email protected]

Not following these specific cancellation policies will impact any possible refund and/or credit.

Pro X will not provide a refund for any unused membership months.